Fleet Transportation Dispatcher & Operations
C&S Wholesale Grocers
May 2025 - Present
- Acted as the primary monitor for daily supply chain uptime, ensuring 98% on-time delivery rate for Tier-1 partners (Target, Winn-Dixie).
- Analyzed routing data and optimized system workflows for 90+ daily deliveries, increasing throughput speed by 18%.
- Managed mission-critical data (BOLs, POs) within Transportation Management Systems (TMS), maintaining 97%+ data accuracy.
- Partnered with warehouse, receiving, and tech teams to reduce inter-facility delays by 35% and cutting dock time by 40 minutes per load.
Founder & Software Engineer
Ship AI
2022 - Present
- Architected and launched a commission-free freight marketplace, building the digital platform to connect shippers and carriers through a scalable, API-driven solution.
- Designed and implemented the core web platform using Next.js, React, and TypeScript for real-time freight bidding and management.
- Engineered complex payment flows integrating Stripe Connect for instant, compliant financial settlements between shippers and carriers.
- Built a library of reusable UI components (Tailwind CSS, Radix UI) and deployed native-feel mobile experiences on App Store and Play Store.
- Successfully onboarded 300+ trucking fleets (+3,000 trucks), facilitating nationwide shipments with a reliable, low-latency marketplace.
- Maintained continuous delivery with weekly feature updates through strong user feedback loops and iterative development.
Logistics Coordinator
MCI Express Inc
May 2024 - Jul 2025
- Directed end-to-end logistics operations for Tier-1 global clients (Carnival, Royal Caribbean, Ritz Carlton), ensuring high availability and 100% reliability.
- Oversaw bonded and hazardous material flows, adhering to strict FMCSA/DOT regulations with 100% compliance accuracy.
- Managed monthly transaction volume of $400,000 in freight sales, consistently hitting growth targets.
- Developed and implemented routing and scheduling algorithms for bonded freight that significantly reduced operational delays and costs.
- Acted as a bridge between procurement, safety, and operations departments to streamline internal workflows.
Truck Dispatcher & Supply Planner
Dispatch 4 Now LLC
Jan 2020 - Mar 2024
- Directed high-scale fleet operations and resource allocation for national sea, air, and land transport with 53ft reefer and dry van fleets.
- Led strategic vision for major shippers (Pero Farms, Sol Group), engineered routing logic to maximize fuel efficiency and minimize delivery latency.
- Managed proactive system monitoring and real-time communication with distributed fleet of drivers, resolving transit bottlenecks rapidly.
- Directed all FMCSA and DOT regulatory compliance with 100% adherence to safety standards and industry protocols.
- Designed and implemented retention programs that reduced driver turnover by 20%, improving team performance and operational morale.
Bilingual Customer Service Representative
Amazon
Jan 2017 - Dec 2019
- Managed high-volume logistics inquiries and real-time package tracking for a global, bilingual customer base.
- Provided high-level technical and operational support in English and Spanish across multiple channels (chat, phone, email).
- Monitored and tracked real-time package delivery statuses, resolving shipping exceptions quickly to maintain high service availability.
- Collaborated directly with carrier networks to provide accurate tracking updates and maintain data integrity.
- Contributed to iterative process improvements that enhanced overall system efficiency and customer journey.
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